PAYMENT METHODS
Purchases made through the Macan Mountain online store are secured through trusted internet payment processing companies. All personal debit and credit card information transmitted are handled through secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. Complete the order form true and complete to the best of your knowledge and belief.
We offer a wide range of payment types via:
iDEAL
PayPal
Visa
Mastercard
Maestro
American Express
Please contact us at macanmountain@gmail.com if your payment method is not on the list above.
SHIPPING COSTS
The Netherlands
Free shipping on all orders from €100
Standard shipping: €5,25
Europe
Free shipping on all orders from €100
Standard shipping €10
Countries include; Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Republic Of Macedonia, Malta, Monaco, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom.
Rest of the world
Free shipping on all orders from €200
Standard shipping €20
DELIVERY TIME
Orders should arrive within 2-7 workdays after we have received payment, but may vary depending on the destination. Macan Mountain is NOT responsible for any delays of your package during delivery, Macan Mountain has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.
REFUNDS & EXCHANGES
Customers can return item(s) within 14 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you without any extra charges or refund the money for the returned item(s). Both the returned item(s) and the packaging has to be in unused as new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. We do not refund any taxes, duties, charges or shipping fees for returns.
However, please note that you cannot return products that are made-to-order as they are personalised, such as our postage stamp hoodies.
In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer.
CANCELLATION OF ORDERS
If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €5,00.
UNCOLLECTED PACKAGES
Shipping costs for uncollected packages will not be paid by the Macan Mountain.
LOST OR DAMAGED ITEMS
You understand and agree that Macan Mountain shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Macan Mountain will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
IMPORT TAX
When ordering goods from Macan Mountain for international deliveries you may be subject to import duties and/or taxes that apply to your country, Macan Mountain is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Macan Mountain cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
AVAILABILITY
We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. macanmountain.com will try to inform you as soon as possible when this occurs and give you alternative options if possible.
PRODUCTS
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We are not liable for damage due to normal cleaning and drying of items with or without care instructions.
PRICES
Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the site are in Euros. All our prices include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.
PERSONAL INFORMATION
Macan Mountain always keeps personal information like your name, address, email address, or phone number private and for process and delivery purposes only. Macan Mountain does not rent, sell, or share personal information about you with other people or non-affiliated companies.
USAGE RESTRICTIONS
The entire content of the macanmountain.com website is copyrighted as a collective work under copyright laws, and coordination, arrangement and enhancement of the content. The content of the macanmountain.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site.
You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials is transferred to you as a result of any such activities. Macan Mountain reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.
Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Macan Mountain.